Faqs

What are the current hours of operation?

Please visit our calendar for current hours of operation.

Can I drop off my kids or do I need to go in?

All children under the age of 16 MUST be accompanied by an adult. Everyone entering the park must purchase admission. Children under 2 years of age are free of charge.

What are some of the hotel and resort amenities?

CoCo Key Water Resort is a Key West-themed indoor water oasis offering 55,000-square feet of fun. CoCo Key features body slides, tube slides, an adventure river, and indoor/outdoor spa. Younger children love the kiddie pool designed with our littlest swimmers in mind. A zero depth entry area is outfitted with a baby slide and tipping buckets. Perfect for guests 48 inches and under.

Hotel Amenities:

- Spacious Guestrooms - Wireless Internet Access - Fitness Center - On-Site Restaurant - Convention Center

Water Resort Amenities:

At CoCo Key Water Resort, you’ll discover a wide range of attractions and activities to complete your water park experience.

- Body and Raft Water Slides - Private Pool-Side Cabanas - Adventure River - Interactive Parrot's Perch - CoCo's Kids Club - Indoor and Outdoor Whirlpool - Private Party Rooms - Video Arcade

Are towels provided or do guests bring their own?

If you purchase a day pass, please bring your own towel. CoCo Key does not provide towels to day pass guests. Towels are provided to overnight package guests. Waterpark Towels must remain in the waterpark.

What about water safety? Are there lifeguards?

The safety and security of all guests is a top priority for CoCo key Water Resort. Licensed lifeguards staff CoCo Key Water Resort at all times during normal operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water resort. Please be sure non-swimmers or weak swimmers wear USCGA approved life vests.

Inclement Weather Policy

CoCo Key Water Resort is open rain or shine, however we take the safety of our guests very seriously. As a result we follow specific guidelines with regards to inclement weather. During periods of lightening, some or all attractions may cease operation temporarily. This includes outdoor attractions as well as indoor attractions which are affected by lightning storms. In the event that some or all attractions are temporarily shut down for inclement weather, CoCo Key will make every effort to reopen attractions as soon as conditions permit safe operation. Refunds will not be given for inclement weather.

Do I need a wristband if I'm not swimming?

All guests entering the water resort must wear an admission wristband, including non-swimming spectators. Entry for non-swimming spectators is $10.

How long are the wristbands valid?

Daily color-coded wristbands are issued at hotel check-in. Wristbands provide access to the water resort until closing time on the day you check-out. Day Pass wristbands are valid from the time the park opens to the time the park closes that evening.

Is there an arcade or game room in the water resort?

CoCo Key Water Resort’s Key Quest Arcade features over 50 state-of-the-art electronic games and a full-service ticket redemption center. Key Quest Arcade is open to Ramada Plaza Omaha – CoCo Key Water Resort guests.

Is there any place to purchase food and beverage at CoCo Key Indoor Water Resort?

Within CoCo Key Water Resort, families can enjoy our CoCo’s Cove snack shop for pizza, burgers, chicken fingers, and more! Beverages and light snacks are also available at the Wet Rooster Bar. Our food outlets typically close one hour prior to the water resort closing.

Can guests bring their own outside food and drinks into CoCo Key Water Resort?

Glass containers, coolers, ice chests as well as outside food and beverages of any kind are not permitted inside the park.

Can baby food be brought into the water resort?

Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles/containers.

What if I have a club or group that wants to experience the CoCo Key resort?

CoCo Key Water Resort is the ultimate place for a group outing. Special packages and rates are available. Call us at 402-547-5607 to book your group outing today!

What happens if a wristband needs to be adjusted or is lost?

Guests with a wristband in need of an adjustment must have the Front Desk remove and replace the wristband.

Are there changing areas and locker facilities available at CoCo Key Water Resort?

There are me's, women's, and family changing/rest room areas available, complete with lockers and showers. Lockers are available for rent on a first-come, first-served basis.

Are there any height restrictions for children riding the slides?

For the safety of all children, certain attractions do require height requirements, as well as weight recommendations, even when accompanied by an adult. The Pelican Plunge, Gator Gush, and Barracuda Blast water slides have a minimum height requirement of 48 inches and weight recommendation is a maximum of 300lbs.

Are swimming goggles permitted?

Swimming goggles are permitted in the water resort. Goggles with snorkels attached are prohibited. Flotation devices are not permitted in the water resort with the exception of water wings and lifejackets that are U.S Coast Guard Approved.

Are there any health restrictions relative to the waterpark attractions?

It is recommended that persons with preexisting medical conditions and women who are pregnant not participate. Each individual is encouraged to evaluate his or her own ability to participate. Guests having an obvious communicable disease, skin eruption, open cut or sore, lesion, eye, ear, nose, or throat infection, are not permitted in the water.

Are children that wear regular diapers permitted in the water resort?

Children who wear diapers are required to wear a swim diaper for health and safety reasons. Please use the changing facilities located in the rest rooms to change diapers.

What is CoCo Key Water Resort's reservation and cancellation policy?

Individual reservations cancellation must be done 24 hours in advance (by 6pm CST) for cancellation of any water resort guest room package. We can only guarantee the room with a credit card at the time of booking. We do not accept checks. If you have any questions, please call 402-393-3950

What are check-in and check-out hours?

Hotel check-in time is 4:00 p.m. or later, though every effort will be made to honor early check-in requests. Hotel check-out time is 11:00 a.m. Waterpark guests may use the waterpark and changing facilities beginning at water resort opening on their arrival day. Departing waterpark guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until closing time on the day of their departure.

Is there a dress code in the resort?

Inside the resort guests wishing to participate in swimming activities must be wearing a lined swim suit. Resort attire is appropriate when inside Coco Key. Outside of the resort, shirts, shoes, and shorts are required. This includes all lobby areas, arcade, and hotel common areas.